ba989's Privacy Policy

Introduction & Purpose of This Policy

ba989 is a safe and reliable online gaming platform operated for players in Bangladesh. We place the highest priority on our users' privacy. This privacy policy explains what types of information we collect when you use ba989's website and services, how we use that information, and how we keep it secure.

Please read this policy carefully before using our platform. By using our services, you are considered to have given your consent to the terms of this policy. This policy may change from time to time, and we will post a notice on the platform when changes are made.

What Information We Collect

ba989 collects certain information to ensure service quality and to protect users. The types of information collected are described below:

a. Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Address and contact details
• Email address and mobile number

b. Financial Information

• Deposit and withdrawal transaction details
• Identity of payment method used (partial details of bKash, Nagad, Rocket, Upay or bank account number)
• Wallet balance and transaction history

c. Technical Information

• IP address and device information
• Browser type and version
• Cookie and session data
• Login time and time spent on the platform

d. Gaming Activity Information

• List of games played and results history
• Bonus claims and wagering activity
• Preferred game type and duration

Methods of Information Collection

ba989 collects information in the following ways:

• Account Registration: When you create an account on ba989, the information you provide in the form is collected.
• Through Transactions: Payment-related information is automatically recorded at the time of deposit or withdrawal.
• Cookies & Tracking Technology: Cookies are used to improve the convenience of website use.
• Customer Service Communication: When you contact the support team, the details of that conversation are stored.
• Third-Party Verification: Information may be verified with relevant authorities for identity verification purposes.

Why Your Information Is Used

ba989 uses collected information only for the following purposes:

• Identity Verification & Account Security: Ensuring the right person is managing the account and preventing unauthorized access.
• Transaction Processing: Completing deposits, withdrawals, and other financial transactions accurately.
• Service Improvement: Analyzing user experience to improve the quality of the platform.
• Ensuring Responsible Gaming: Detecting unusual behavior to ensure user safety.
• Fraud Prevention: Detecting and preventing fraudulent and suspicious activity.
• Legal Compliance: Storing and providing information in accordance with applicable laws and regulations.
• Customer Service: Properly resolving your inquiries and complaints.
• Sending Relevant Notifications: Keeping you informed about important service updates and relevant offers.

Information Sharing & Disclosure

ba989 does not sell or rent your personal information to third parties. However, information may be shared in certain circumstances:

a. Service Provider Partners

We work with trusted partners for services such as payment processing, technical infrastructure, and identity verification. These partners are given only the information necessary for their work, and they are bound by strict confidentiality agreements.

b. Legal Requirements

Information may be provided in accordance with applicable law in the case of a court order, request from an investigating authority, or other legal obligation.

c. Fraud Prevention

Relevant information may be shared with the appropriate authorities for the purpose of detecting or investigating fraudulent activity.

Cookies & Tracking Technology

The ba989 website uses cookies and similar technologies. Cookies are small data files stored in your browser. They are used for the following purposes:

• Essential Cookies: Maintaining login sessions and ensuring security — if you reject these, the site will not function properly.
• Functionality Cookies: Remembering your preferences such as language settings.
• Analytics Cookies: Monitoring site performance and improving user experience.

You can control cookies by changing your browser settings. Please note that disabling all cookies may limit some features of the platform.

Data Protection & Security

ba989 applies industry-standard security technologies and practices to protect your information. Our security framework includes the following measures:

• SSL/TLS Encryption: All data between your browser and our servers is transmitted over encrypted channels.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Control: Only authorized personnel can access specific data.
• Regular Security Audits: Regular audits are conducted to identify and address vulnerabilities.
• Secure Payment Gateway: All financial transactions are handled through trusted and secure payment providers.
• Two-Factor Verification: An additional verification layer is provided to enhance account security.

However, complete security cannot be guaranteed for data transmitted over the internet. We make every effort, but users should also keep their account passwords confidential.

Data Retention Period

ba989 retains your information only for as long as necessary. Generally:

• All account information is retained while the account is active.
• Transaction information may be kept for a specified period after account closure to meet legal obligations.
• Customer service communication records are retained for a set period for quality assurance purposes.
• Information may be kept for an extended period if needed to resolve legal claims or disputes.

Your Rights & Controls

You have the following rights regarding your information held by ba989:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or outdated information.
• Right to Erasure: In certain circumstances you can request deletion of your information, though legal obligations may apply.
• Right to Object to Processing: You can object to the processing of your information for marketing communications.
• Right to Data Portability: You can request your information in a structured format.
• Right to Withdraw Consent: You can withdraw consent previously given at any time.

To exercise these rights, please contact our support team. We will process your request within a reasonable time.

Age Restriction & Child Protection

ba989's services are for people aged 21 and over only. We do not knowingly collect any information from those under 21.

We verify age at the time of account registration. If we discover that a minor has created an account, that account will be immediately closed and the relevant information deleted.

Third-Party Services & Links

The ba989 platform may include various third-party services, including game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These service providers have their own privacy policies and are responsible for those policies themselves.

ba989 is not responsible for the privacy practices of third-party services. We recommend that you read the privacy policy of any third-party service before using it.

For payment methods — bKash, Nagad, Rocket, Upay, and bank transfer — the respective provider's own terms and conditions will also apply.

Policy Changes & Updates

ba989 reserves the right to change or update this privacy policy at any time. For significant changes, we will:

• Post a special notice on the website.
• Notify registered users by email or notification.
• Note the date of the change on this page.

Continuing to use the platform after changes are made indicates that you have agreed to the revised policy. We therefore recommend visiting this page regularly.